AddTicket

The AddTicket call creates a new ticket.

This call is available since SOAP version 100.

AddTicket Input

Field Type Occurrence Meaning Available since
Confidential Boolean Optional Confidentiality 105
CustomerID Integer Required Customer ID 105
ImportanceID Integer Optional Priority ID 105
OrderID Integer Optional Order ID 105
ResponsibleID Integer Required Responsible ID 105
ResponsibleRoleID Integer Required Responsible Role ID 109
StatusID Integer Required Status ID 105
TicketLeafe ObjectOptional Ticket 105
TicketLeafe.
PlentySoapObject_AddTicket.
Confidential
Boolean Optional Confidentiality 105
TicketLeafe.
PlentySoapObject_AddTicket.
ResponsibleID
Integer Required Responsible ID 105
TicketLeafe.
PlentySoapObject_AddTicket.
Text
String Required Text 105
Title String Required Title 105
TypeID Integer Required Ticket type ID 105

AddTicket Input schema

The box below lists all fields that could be included in the call request (version 112). To learn more about an individual field or its type, click its name in the box.

<PlentySoapRequest_AddTicket>
<OrderID>Integer</OrderID>
<StatusID>Integer</StatusID>
<Title>String</Title>
<TypeID>Integer</TypeID>
</PlentySoapRequest_AddTicket>

AddTicket Output

Field Type Occurrence Meaning Available since
ResponseMessages ObjectOptional Returns a list of error messages for the current call. 112
ResponseMessages.
PlentySoapResponseMessage.
Code
Integer Optional Code 105
ResponseMessages.
PlentySoapResponseMessage.
ErrorMessages
ObjectOptional Sub Messages 110
ResponseMessages.
PlentySoapResponseMessage.
ErrorMessages.
PlentySoapResponseSubMessage.
Key
String Optional Key 109
ResponseMessages.
PlentySoapResponseMessage.
ErrorMessages.
PlentySoapResponseSubMessage.
Value
String Optional Value 109
ResponseMessages.
PlentySoapResponseMessage.
IdentificationKey
String Optional Message 110
ResponseMessages.
PlentySoapResponseMessage.
IdentificationValue
String Optional Message 110
ResponseMessages.
PlentySoapResponseMessage.
SuccessMessages
ObjectOptional Sub Messages 110
ResponseMessages.
PlentySoapResponseMessage.
SuccessMessages.
PlentySoapResponseSubMessage.
Key
String Optional Key 109
ResponseMessages.
PlentySoapResponseMessage.
SuccessMessages.
PlentySoapResponseSubMessage.
Value
String Optional Value 109
ResponseMessages.
PlentySoapResponseMessage.
Warnings
ObjectOptional Sub Messages 110
ResponseMessages.
PlentySoapResponseMessage.
Warnings.
PlentySoapResponseSubMessage.
Key
String Optional Key 109
ResponseMessages.
PlentySoapResponseMessage.
Warnings.
PlentySoapResponseSubMessage.
Value
String Optional Value 109
Success Boolean Optional Has the value true or false, depending on whether a request worked. 112

AddTicket Output schema

The box below lists all fields that could be included in the response call (version 112). To learn more about an individual field or its type, click its name in the box.

Identification Keys

(The dynamicValue stands for any parameter values that could be outputted.)

Key Value
CustomerID dynamicValue

Identification Output schema

The box below lists all identification fields that could be outputted in the call response (version 112). The dynamicValue stands for any parameter values that could be outputted. To learn more about an individual field or its type, click its name in the box.

Success messages

(The dynamicValue stands for any parameter values that could be outputted.)

Code Key Value Message Explanation
100 TicketID dynamicValue - A ticket with the transferred ticket ID was successfully added

Success Messages Output schema

The box below lists all success messages fields that could be outputted in the call response (version 112). The dynamicValue stands for any parameter values that could be outputted. To learn more about an individual field or its type, click its name in the box.

<SuccessMessages>
<item>
<Value>dynamicValue</Value>
<Key>TicketID</Key>
</item>
</Success>

Error messages

Code Key Value Message Explanation
800 CustomerID Missing parameter Required parameter was not entered
800 StatusID Missing paramter Required parameter was not entered
800 TypeID Missing parameter Required parameter was not entered
800 Title Missing parameter Required parameter was not entered
800 Text Missing parameter Required parameter was not entered
800 ResponsibleID Missing parameter Required parameter was not entered
800 Could not add Ticket Ticket could not be added

Error messages Output schema

The box below lists all error message fields that could be outputted in the call response (version 112). To learn more about an individual field or its type, click its name in the box.

<ErrorMessages>
<item>
<Value>Missing parameter</Value>
<Key>CustomerID</Key>
</item>
<item>
<Value>Missing paramter</Value>
<Key>StatusID</Key>
</item>
<item>
<Value>Missing parameter</Value>
<Key>TypeID</Key>
</item>
<item>
<Value>Missing parameter</Value>
</item>
<item>
<Value>Missing parameter</Value>
</item>
<item>
<Value>Missing parameter</Value>
<Key>ResponsibleID</Key>
</item>
</ErrorMessages>

Warnings

For this call no warnings exist.

Warnings Output schema

For this call no warnings output schema exists.

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